How long?

[HappyKayakers]

I had a bad experience in a Camping World store buying a freshwater hose. How long should it take to get a response from online@marcusvip.com?

[Good_Sam_Care_T]

Good Day HappyKayakers

Thank you for your patience as we look into your urgent matter. We have forwarded your concerns to the leadership team for review and follow up.
Have a good day.

Thank you,
Good Sam Customer Care Team

[jetboater454]

Thanks for the follow up. Some many post problems, get the same reply you got....and never post back and the thread gets closed in a few weeks.

[HappyKayakers]

It looks like the care team and the unhappy customer email address are just shell games. I've contacted both. No response from the email (online@marcusvip.com) and only a token response from the 'care team' here (give us your info and we'll check), then crickets.

[Thunder_Mountai]

Your first mistake was doing business with CW. You should have done business with a reputable business.

[HappyKayakers]

I sent the PM earlier today. When can I expect a response to that?

Good Sam Care Team wrote:
Hello,

Thank you for your time and post. We apologize for the experience you have had at Camping World. Please send a private message with your name and email address, we will be happy to look into this matter further.

Thank you and have a good day.
Good Sam Customer Care Team

[Good_Sam_Care_T]

Hello,

Thank you for your time and post. We apologize for the experience you have had at Camping World. Please send a private message with your name and email address, we will be happy to look into this matter further.

Thank you and have a good day.
Good Sam Customer Care Team