Torklift fixed my problem with amazing customer service!

[Troyby]

I have a 2013 chevy 3500 dually chassis cab that I wanted to put a superhitch on to pull my 25' enclosed snowmobile/car hauler behind a new camper I was getting. The camper is a Host Cascade and I was going to need a 42" extension to clear it.
I made 3 phone calls to Torklift and finally found out that they don't make a hitch for the 2013 chevy Chassis cab. They said they could custom make one for me but it would take 2 days and the cost was $1600.00. I would have to drive there from Salt Lake City and stay two days. That was more than I was willing to spend and the time would have put me in a bind to pick up my camper. I decided to have a hitch made locally.
On Thursday afternoon I received a call on my cell phone from Johnny at Torklift. He explained that he heard about my issue and the negative experience I had with Torklift customer service ( they do monitor this forum) and he wanted to see if it was possible to make it right. I just happened to be on my way to Portland to pick up my new camper. Johnny said they were located in Kent Wa and if I could get there they would build a hitch for me. I was at least three hours away and he said they would wait for me. To Be Continued...

[Troyby]

Kayteg1 wrote:
Well... RV.net forum member getting freebies from TL for posting advertisement is nothing new here, so I have to ask.
How much was it?

I was originally quoted $1600.00 but they did it for $1000.00 out the door.

Trust me on this, It wasn't done for free advertisement. Johnny truly cared about making a positive impression. The people I met there were people who cared about the image of Torklift and making sure the customers were taken care of. Imagine that... Employees that care!

[Kayteg1]

Well... RV.net forum member getting freebies from TL for posting advertisement is nothing new here, so I have to ask.
How much was it?

[lap527]

They have amazing customer service. Several times Torklift has helped us with several issues and that is why we have their products on our camper. Good job Torklift!

[NEOK]

I doubt you could find better customer service from any company than what Torklift has demonstrated many times.

[Bedlam]

Some people wonder why Torklift gets such strong support from its customers. This is another example of how Torklift typically operates.

[Reddog1]

Service really does not get any better than that. It is great to hear of this kind of service.

Wayne
Moderator

[3_tons]

I must say that that was truly an Outstanding customer care experience!! Its not all that often a vendor takes ownership of a problem, then custom taylors a part specific to your unique situation....No doubt about it, Kudos to Torklift for the concerned follow-up and for facilitating a timely solution!!

I have Torklift tiedowns and Fastguns, very robust and I couldn’t be happier...
3 tons

[Troyby]

I arrived at Torklift at 6 PM and Johnny greeted me, told me where a hotel was, gave me the keys to a shop car and said the truck would be ready at 0830 the next morning.
I arrived at the shop at 0800 and there was already a line of customers waiting for them to open... When they opened Johnny was there and handed me the keys to my truck with a Beautiful New Superhitch on it!

I have to say that they went way above and beyond what I would have expected from any company just to "make it right" I really do appreciate what they went through to get a hitch for me and I can not say enough good things about the customer service I received.

Johnny, your the best and thank you again!