WW Repairs

[dedmiston]

As just about all of us have read here, certain models of WW trailers have defects that have resulted in a number of different problems. To one degree or another, this subject has come up on this forum and most of the posts have eventually been locked and/or deleted. The forum administration has decided to make a one-time exception and allow this thread in order to help our forum members get informed and hopefully get their trailers repaired.

IMPORTANT GROUND RULES:

• This thread is a one-off exception to the following forum rule:

  Posts are not allowed in which a local or state consumer action board and/or legal counsel is/have been involved. This includes posts related to future, ongoing or past lawsuits.

  This exception applies to this one thread only. This rule will continue to be enforced in other threads. So keep the WW class action discussion in this thread, or your posts will be deleted.
  
  
• The following rule will still be enforced:

  You may post about problems you have with a product or organization, however the use of the forums to repeatedly attack them is strictly forbidden.

  In other words, no bashing allowed. This thread is for disseminating information, not venting your spleen. Flaming, trolling, bashing, etc. will not be permitted.
  
  
• Only general discussion of these problems and repairs are allowed. Specific questions about individual circumstances are not allowed ("my XYZ is bent, does this situation apply to me?").
  
  
• We all have brains. Please use them. Verify what you read here. I am wrong all the time. Please don't rely on me for any decisions you may choose to make. If you make a bad call, don't blame me, please.
  
  
• For the sake of full disclosure, I own a 2005 FS2600 and am having trouble with my trailer. I consider myself fairly objective, but that doesn't mean I don't ever have biases. In some recent cases where I could not be objective, I defered to Y-Guy and Admin to take the wheel. In this thread I will tell you what I've done and what my experiences have been.

Now, with that out of the way...

As most of you know, there has been a class action suit and Weekend Warrior is settling with the class. Here's a link to the Settlement Agreement: http://www.trailersettlement.com/sa.pdf. I won't go into the details of the settlement, because I don't want to be in the position of interpreting it or giving any legal clarification or advice. So if you're having trouble with your trailer, this is one possible avenue. Contact (866)459-6003 or visit www.trailersettlement.com for information about the class action settlement. They can tell you whether you qualify and where to go from there.

That's one option.

Without going into too many details, I discovered some problems with my trailer. After seeing pictures of some that were worse than mine, I decided I'd better do something before it got worse. However, I'm not a fan of class action suits. I've received too many checks for $10 in the mail to cover one class action or another. I didn't want to take the chance of having my trailer only partially fixed or having to personally pay a bunch of money for only half a fix. So I contacted Weekend Warrior directly and told them about my problems. Couldn't hurt, right?

Know what they said? "Let's make an appointment for you to bring it in and we'll fix it." :E

So yesterday I took my trailer down to beautiful Perris and dropped it off. I asked about the cost, and my service writer said they'd FIX IT. I watched him write up his sheet and he only filled in prices for the extra items I requested (fair 'nuf). Being the selfish guy I am, I took this bit of good news and high tailed it out of there counting myself a very lucky man. Sure, it would have been better if it hadn't broken in the first place. But the past can't be changed. I just want mine fixed.

After feeling fairly secure that I had MINE taken care of, I wanted to find out if I had just personally hit the jackpot or if this was the WW policy in these cases. So I contacted someone higher up at WW to find out if other people in this same situation could expect the same treatment. Here's what I was told:

Any customer who currently has an issue, we are standing behind [them]. If they have an issue that has not been resolved, we are directing them to contact us here, locally, or the dealership in their area.

We are standing behind our product. By that, I mean we are fixing anything that needs to be fixed as long as there are no apparent signs of abuse. If the consumer is, however, looking for any type of monetary compensation then we cannot directly assist them. They would then need to contact the (866)459-6003 number or visit www.trailersettlement.com.

There's your other option.

If you choose to contact Weekend Warrior directly for repairs, call (909)579-0353. The operator in Upland routes the calls to the appropriate repair facility in Perris (Superlite or Normal).

[F550Man]

So let me get this right. I have a 07 FSW2800. I got papers in the mail and read all 88 pages. I do not see any thing that says FSW only FS. Why am I getting this stuff? I just want to know.

[flhtse05]

FYI:
I contacted the law firm handleing the class action suit in this case and spoke to Cynthia. Even though you do not own a model in this suit you are part of the class because you own a Weekend Warrior trailer. Therefore if you do not opt out you waive your rights to sue WW forever. You must opt out by Jan, 18, 2008. You can download the form at the www.TrailerSettlement.com website. I currently do not have any issues but sure don't want to loose my right if I do have a problem.

[Tee_Jay]

Good Job!

Invite WW to post their fix. Yeah, there were lawyers involved, but I bet they also have a large influence on the policies at some camping stores and clubs and forums. So what. There is a well known and widely reported problem and you have put out a link to the solution. Or, direct people to start at page 64 on your link to see the solution.

Some trailers have been seriously damaged, some have the potential but have not yet been seriously damaged. If the latter, there is a fix that should cure the issue and prevent damage. Prevention is really important.

Mine is still in the potential stage so I'll do the fix. If WW will cover the costs that is wonderful. Also spent many hours tracking down faulty grounds and fixing them, but that is just part of maintenance. Ditto disassembling the water system to drain and winterize it.

This whole issue is in the same class as other recalls, posted here freely. It just didn't arrive from some federal agency.

Thanks.

[big_buford]

walcoffl wrote:
I am going to call tomorrow for a appt. to bring my trailer in. Hope I get the same results!

I've called 2 days in a row now. Haven't heard back yet but I'm sure there busy. I've got my fingers crossed! Very pleased to hear they are willing to repair their trailers! And thank you RV.net and Dave for your handling this in a professional manner. :B

[Broccoli1]

derwud wrote:

Broccoli1 wrote:

beemerphile1 wrote:
WOW! Thanks to the administrators and moderators. I hope this thread works.

My beef is that my SL is apparently in need of tongue reinforcement, but I am 3,000 miles from the WW repair facility. The proposed class action settlement requires all trailers to be returned to the factory, that is preposterous. I haven't had problems yet other than being disappointed with the overall quality of workmanship.

I would love to be able to have my local dealer arrange to do the fix like in a usual recall situation. I really think WW should have stepped up to the plate earlier and do a voluntary recall on the suspect units. I am sure it is less expensive to gusset and reinforce a frame than to rebuild an entire trailer after it twists and comes apart.

beemer - I think you have he recourse to have a local shop do the repairs-

there was something about the 800 bux max and a set dollar amount for labor yada yada yada

Call WW first and ask them what they can do for you.

Absolutely call them but a WW dealer should be able to do the work- he does not have to ship the Trailer back to WW Factory:)

[Broccoli1]

Section 10.6.3.2

...A WW Dealer conveniently located to the Settlement member....


You can also have the Trailer shipped to WW at a cap of 800.00
🙂

[derwud]

Broccoli1 wrote:

beemerphile1 wrote:
WOW! Thanks to the administrators and moderators. I hope this thread works.

My beef is that my SL is apparently in need of tongue reinforcement, but I am 3,000 miles from the WW repair facility. The proposed class action settlement requires all trailers to be returned to the factory, that is preposterous. I haven't had problems yet other than being disappointed with the overall quality of workmanship.

I would love to be able to have my local dealer arrange to do the fix like in a usual recall situation. I really think WW should have stepped up to the plate earlier and do a voluntary recall on the suspect units. I am sure it is less expensive to gusset and reinforce a frame than to rebuild an entire trailer after it twists and comes apart.

beemer - I think you have he recourse to have a local shop do the repairs-

there was something about the 800 bux max and a set dollar amount for labor yada yada yada

Call WW first and ask them what they can do for you.

[Broccoli1]

beemerphile1 wrote:
WOW! Thanks to the administrators and moderators. I hope this thread works.

My beef is that my SL is apparently in need of tongue reinforcement, but I am 3,000 miles from the WW repair facility. The proposed class action settlement requires all trailers to be returned to the factory, that is preposterous. I haven't had problems yet other than being disappointed with the overall quality of workmanship.

I would love to be able to have my local dealer arrange to do the fix like in a usual recall situation. I really think WW should have stepped up to the plate earlier and do a voluntary recall on the suspect units. I am sure it is less expensive to gusset and reinforce a frame than to rebuild an entire trailer after it twists and comes apart.

beemer - I think you have the recourse to have a local shop do the repairs-

there was something about the 800 bux max and a set dollar amount for labor yada yada yada

[william_04_x]

i have had a few problems over the years that i have complained about here at RV.NET..

The only one that I haven't resolved is the issue of my siding coming off over the front bedroom windows..i have screwed it down for now and it seems to be holding fine..



i fixed the broken shackle and replaced all the others myself..



also had Ford rebuild the rearend in my TV after the bearings grenaded on the first day of a long overdue vacation this past spring..only had about 50K on the truck..

i hate to see so many down on WW...when people say their trailers are unusable because of serious problems, it's understandable...i have an affected trailer and i won't make a big deal of it..i will have it checked out by a pro to see if it has problems that i can't see..i have wondered why it doesn't sit level in my rear view mirror anymore..

thanks to the admins here for letting some discussion occur on this subject..

[juzplanekrazy]

As "X" 07' WW FS 2300 owners we had several issues that effected our decision to keep the unit, plus to "EVER" own another WW built trailer. I will list the problems we had from what I think was the worst to the minor problems.
1. The frame was built poorly and the welds were No doubt weak. The tongue was showing signs of bending after the first month of owning it.
2. The main electrical wiring failed due to poor quality wiring before the first trip.
3. The cabinetry and hardware was so poorly built I redid everything.
4. The water supply plumbing was poorly built and leaked from day one.
5. The trailer brake lights and running lights had shorts at several connections.
6. The complete unit had sub-par insulation and air gaps at every opening.

In the end we felt the trailer was a fun low cost/entry level unit for starting into camping and hauling any type of toy with a 1/2 ton pickup. The unit itself lacked any kind of quality, but it did have a stylish racy look. After talking to other WW owners and reading all available Internet information on other WW products we decided to try another manufacturer's unit.

[Y-Guy]

Dave thanks for working behinds the scenes to make this happen. I know many of our members were frustrated at the closing of threads, but hopefully everyone here knows that Dave and I understand the situation but as with anything sometimes things take time to work out in the details.

[walcoffl]

I am going to call tomorrow for a appt. to bring my trailer in. Hope I get the same results!

[dsrtslider]

Thats great that ww is stepping up and taking care of their customers. Thats exactly why I own one.

[dedmiston]

beemerphile1 wrote:
WOW! Thanks to the administrators and moderators. I hope this thread works.

My beef is that my SL is apparently in need of tongue reinforcement, but I am 3,000 miles from the WW repair facility. The proposed class action settlement requires all trailers to be returned to the factory, that is preposterous. I haven't had problems yet other than being disappointed with the overall quality of workmanship.

I would love to be able to have my local dealer arrange to do the fix like in a usual recall situation. I really think WW should have stepped up to the plate earlier and do a voluntary recall on the suspect units. I am sure it is less expensive to gusset and reinforce a frame than to rebuild an entire trailer after it twists and comes apart.

Call their service center (the 909 number) and see what they say. Maybe they can work with a local provider. It can't hurt to call.

[MotoBoot]

Good job Weekend Warrior!!!!!