Motorhome Magazine Open Roads Forum: Class A Motorhomes: Very disappoined with Directv
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 > Very disappoined with Directv

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madison wi

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Posted: 01/08/18 06:26pm Link  |  Quote  |  Print  |  Notify Moderator

Well today i tried the chat option but never got thru as it just kept on loading. So i called again. Took a very direct stiff approach and the customer service rep never asked a question but did get the locals for me no problem. No mention of new policy but a constant sales job on att cell and internet service. She worked hard to try to move me from verizon. They must get commissions. I still hope to use the chat. Perhaps i did not go to the right place. I went to support. Thanks again for all the info and sharing your experiences.

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Posted: 01/08/18 06:44pm Link  |  Quote  |  Print  |  Notify Moderator

Just now checked, Mon. 6pm, and Chat is available. But...I have an online account with them.

Signed in, go to 'My Account'. Drop down to 'Contact Us', and wait a few seconds for Chat to link before clicking on it. And then I choose 'Tech Support'.


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Bird Freak

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Posted: 01/08/18 07:21pm Link  |  Quote  |  Print  |  Notify Moderator

I have not liked Direct tv since AT&T bought them out. Service has gone down hill.


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madison wi

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Posted: 01/08/18 07:54pm Link  |  Quote  |  Print  |  Notify Moderator

Thanks Jim. I will try that when i move in a couple of days.

Tinstar

McKinney, TX

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Posted: 01/08/18 07:55pm Link  |  Quote  |  Print  |  Notify Moderator

old guy wrote:

My two cents is to call back and get to another person. I have dish and the equipment I have is so out dated it is a surprise it even works. takes 6 press of the button to get the guide to come up. I have another year before I can go back to directv



One of my remotes started doing that. I called Dish and they sent me a new one for free.


">Never pass up a chance to go somewhere">

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