Motorhome Magazine Open Roads Forum: Forum Posting Help and Support: Down for Maintenance.....NOT.
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 > Down for Maintenance.....NOT.

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Sam Spade

North Central Florida

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Posted: 01/02/18 09:57am Link  |  Print  |  Notify Moderator

Been getting the "down for maintenance" message when trying to connect for about 5 days now.
Clearing the cookies did not help. (That was suggested by the "help desk".)
Then while poking around I remembered that there was an occasional problem for folks not using a secure connection (https: ).....and sure enough, that was my problem.

So, the complaint IS:

If this has been a known problem for a LONG time now, why does the failure message that is returned NOT mention that as something the end user should check ??

And it seems like in the past when that happened....the site refusing non-secure connections....something was done at the server end to "fix" it. Is that not going to be done anymore ??
If not, it is even more important to give back a useful failure message......or some people might just give up and never come back.


'07 Damon Outlaw 3611
CanAm Spyder in the "trunk"

Sam Spade

North Central Florida

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Posted: 01/05/18 03:28pm Link  |  Print  |  Notify Moderator

Hello Admins.
Are you reading this ??
Do you care ???


'07 Damon Outlaw 3611
CanAm Spyder in the "trunk"

2oldman

Pahrump

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Posted: 01/06/18 01:33pm Link  |  Print  |  Notify Moderator

Few glitches ever get fixed. This is by far the buggiest site on the entire world wide web.

Sam Spade

North Central Florida

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Posted: 01/06/18 02:42pm Link  |  Print  |  Notify Moderator

2oldman wrote:

Few glitches ever get fixed. This is by far the buggiest site on the entire world wide web.


One doesn't have to be a "programmer" to find a text error message and EDIT IT so that it doesn't LIE to the users.


'07 Damon Outlaw 3611
CanAm Spyder in the "trunk"

Sam Spade

North Central Florida

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Posted: 01/11/18 07:16am Link  |  Print  |  Notify Moderator

BUMP. Still no reply.

If y'all think I will eventually just give up and go away......you are wrong.

Sam Spade wrote:

Been getting the "down for maintenance" message when trying to connect for about 5 days now.
Clearing the cookies did not help. (That was suggested by the "help desk".)
Then while poking around I remembered that there was an occasional problem for folks not using a secure connection (https: ).....and sure enough, that was my problem.

So, the complaint IS:

If this has been a known problem for a LONG time now, why does the failure message that is returned NOT mention that as something the end user should check ??

And it seems like in the past when that happened....the site refusing non-secure connections....something was done at the server end to "fix" it. Is that not going to be done anymore ??
If not, it is even more important to give back a useful failure message......or some people might just give up and never come back.



'07 Damon Outlaw 3611
CanAm Spyder in the "trunk"

dedmiston

Valencia

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Posted: 01/11/18 09:05am Link  |  Print  |  Notify Moderator

Sam Spade wrote:

BUMP. Still no reply.

If y'all think I will eventually just give up and go away......you are wrong.

Sam Spade wrote:

Been getting the "down for maintenance" message when trying to connect for about 5 days now.
Clearing the cookies did not help. (That was suggested by the "help desk".)
Then while poking around I remembered that there was an occasional problem for folks not using a secure connection (https: ).....and sure enough, that was my problem.

So, the complaint IS:

If this has been a known problem for a LONG time now, why does the failure message that is returned NOT mention that as something the end user should check ??

And it seems like in the past when that happened....the site refusing non-secure connections....something was done at the server end to "fix" it. Is that not going to be done anymore ??
If not, it is even more important to give back a useful failure message......or some people might just give up and never come back.


Well, which one is it?

Sam Spade

North Central Florida

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Joined: 11/05/2015

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Posted: 01/11/18 03:07pm Link  |  Print  |  Notify Moderator

dedmiston wrote:


Well, which one is it?


Both.

One is a long time user complaining about something that isn't working right and not getting a hint of an answer.

The other is a new user trying to get connected.

I would think that the maintenance "team" would be concerned about both. Apparently not.


'07 Damon Outlaw 3611
CanAm Spyder in the "trunk"

Sam Spade

North Central Florida

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Joined: 11/05/2015

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Posted: 01/25/18 03:54pm Link  |  Print  |  Notify Moderator

BUMP AGAIN. It has been almost a month now and it is STILL BROKEN. It even fails and gives the WRONG FAILURE MESSAGE from the link on YOUR OWN WEBSITE. This is pretty pathetic, don't you think ??


Sam Spade wrote:

Been getting the "down for maintenance" message when trying to connect for about 5 days now.
Clearing the cookies did not help. (That was suggested by the "help desk".)
Then while poking around I remembered that there was an occasional problem for folks not using a secure connection (https: ).....and sure enough, that was my problem.

So, the complaint IS:

If this has been a known problem for a LONG time now, why does the failure message that is returned NOT mention that as something the end user should check ??

And it seems like in the past when that happened....the site refusing non-secure connections....something was done at the server end to "fix" it. Is that not going to be done anymore ??
If not, it is even more important to give back a useful failure message......or some people might just give up and never come back.



'07 Damon Outlaw 3611
CanAm Spyder in the "trunk"

STBRetired

I-80 and I-55

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Posted: 01/25/18 04:31pm Link  |  Print  |  Notify Moderator

One would hope the Admins would do a simple redirect on the HTTP page to send the user to the HTTPS page.

See this link:Setting up a redirect


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centerline

Salem OR

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Posted: 01/25/18 07:50pm Link  |  Print  |  Notify Moderator

please help! I am hoping to get in touch with a site administrator....

the "new thread" icon has disappeared from my screen... I can post in someone elses thread, but I have no way of posting a "new thread" of my own....

hopefully someone can forward a name of an administrator so than I cam PM them and explain the problem thanks


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