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luckyd

Kamloops

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Joined: 09/16/2009

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Posted: 12/25/17 07:28am Link  |  Quote  |  Print  |  Notify Moderator

We have been GS members for a long time
and also have had Road side Assistance.
We have never had a problem with either of these.

Last year we signed up for Travel Assist.
I made sure that the agent DID NOT tick
the box for "autopay". I have received
several emails saying my Travel Assist is
expiring soon "and thanks for signing up for
autopay, we will charge your credit card
so your service will not stop".
I have had to phone each time and request
the autopay to stop. Each time I have been
assured that the box was "UNCHECKED".
BOOM....I get another one.

If anything will make me want to cancel, this type of
harassment will.

GS......get the message.

MarkTwain

Northern, Ca. , USA

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Joined: 07/26/2002

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Posted: 12/25/17 07:56am Link  |  Quote  |  Print  |  Notify Moderator

Send a email to ATT. Mr. Marcus and explain the problem.

Jim2007

Greeley, Colorado

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Joined: 01/18/2007

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Posted: 12/25/17 11:24am Link  |  Quote  |  Print  |  Notify Moderator

Hi. If you have access to a computer go to the Web site and uncheck the auto pay box....... Jim2007


TV: 2016 Dodge 2500 Diesel
Rig: 2013 Heartland, Sundance, 5th wheel

GSRoadsideAssistance

Everywhere

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Joined: 03/20/2012

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Posted: 12/25/17 04:22pm Link  |  Quote  |  Print  |  Notify Moderator

luckyd wrote:

We have been GS members for a long time
and also have had Road side Assistance.
We have never had a problem with either of these.

Last year we signed up for Travel Assist.
I made sure that the agent DID NOT tick
the box for "autopay". I have received
several emails saying my Travel Assist is
expiring soon "and thanks for signing up for
autopay, we will charge your credit card
so your service will not stop".
I have had to phone each time and request
the autopay to stop. Each time I have been
assured that the box was "UNCHECKED".
BOOM....I get another one.

If anything will make me want to cancel, this type of
harassment will.

GS......get the message.

Good afternoon,

Sorry for inconvenience. I would like to look into this further. If you could send me a private message with your account information.

Rashad Hunter
Operation Supervisor

luckyd

Kamloops

Senior Member

Joined: 09/16/2009

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Good Sam RV Club Member

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Posted: 12/29/17 07:32pm Link  |  Quote  |  Print  |  Notify Moderator

Jim2007 wrote:

Hi. If you have access to a computer go to the Web site and uncheck the auto pay box....... Jim2007


First off, I would not be able to post this without a computer.
Second, I have looked all over GS website and Roadside Assistance
website and cannot find a box to uncheck.

I also cannot find a website for Travel Assist.
Please advise where to look.

GSRoadsideAssistance

Everywhere

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Joined: 03/20/2012

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Posted: 12/29/17 07:39pm Link  |  Quote  |  Print  |  Notify Moderator

luckyd,
I will be happy to look into this for you. Please send a private message with your membership number and contact information and we will follow up with you.
Thank you for your membership,
Eric Seidl
Senior Operations Coordinator
Good Sam Roadside Assistance and TravelAssist

Noel

Southern Oregon

Senior Member

Joined: 08/01/2002

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Good Sam RV Club Member

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Posted: 12/29/17 10:47pm Link  |  Quote  |  Print  |  Notify Moderator

If there was a separate "Travel Assist" section..........it would be helpful.

Eric....since you are a senior coordinator for Travel Assist, can you get this going ?

Thank you


Noel

2003 National Dolphin LX 6335, W22, 8.1L

GSRoadsideAssistance

Everywhere

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Posted: 12/30/17 04:22pm Link  |  Quote  |  Print  |  Notify Moderator

Noel,
Thank you again for your interest in the forums. Please refer to the post by Mark in response to your request previously. There are no updates at this time.
https://www.rv.net/forum/index.cfm/fuseaction/thread/tid/29509943.cfm
Thank you and Happy New Year,
Eric Seidl
Senior Operations Coordinator
Good Sam
Roadside Assistance and TravelAssist

Just Wandering 1

anywhere USA

Full Member

Joined: 03/29/2012

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Posted: 01/04/18 05:37pm Link  |  Quote  |  Print  |  Notify Moderator

Just called travel assit yesterday to cancel my auto pay. Can't do it on line you have to call. I was being billed yesterday, Expireration date on my present one is the end of May. Personally I think 5mo is really just to early. I guess it's called get while the getting is good. 30 days yes 5mo no.

Good Sam Care Team

Denver

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Joined: 09/12/2012

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Posted: 01/05/18 06:38am Link  |  Quote  |  Print  |  Notify Moderator

Hello Just Wandering 1,

Thank you for contacting Good Sam and providing your feedback. I apologize for inconvenience.
I will pass your comments on the leadership team for review.

Thank you for bringing this to our attention.
Ella
Good Sam Care Team

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