Trailer Life Magazine Open Roads Forum: Fire Hazard Appliance Recalls UPDATED NORCOLD INFO 11-20-2010
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 > Fire Hazard Appliance Recalls UPDATED NORCOLD INFO 11-20-2010

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papaterk

Texas

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Posted: 07/21/10 03:50pm Link  |  Quote  |  Print  |  Notify Moderator

I have had the recall done. My experience was not too good. They changed out the "Cooling Unit", which covered their liability. The following season it would not operate on A/C voltage. I called and they told me the 12 months had expired and they would not fix it. The dealer told me the same thing. The unit was used about 18 Hours after the recall was completed. Prior to the recall it had worked fine every time I used it. I am very disappointed with this and would never own another NORCOLD product, or recommend one either!

Bullhead Bob

Laughlin, nevada

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Posted: 07/26/10 05:49am Link  |  Quote  |  Print  |  Notify Moderator

Had our NORCOLD re-call work completed in Bullhead city..no problems
with the fridge.. except.. while camp hosting this summer in the Prescott Area... ( Cooler than bullhead city) noticed the Fridge is
not freezing the ice cream as firm as it used to and the cooling fan seems to be running (Starting and stoping)excessivly.
These things may or may not be related to the norcold fix.
But everything worked fine before the repairs were made.
The fridge is 12 yr's old so maybe we have just worn it out.


Bob

RayChez

Barstow, Ca. USA

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Posted: 07/26/10 03:13pm Link  |  Quote  |  Print  |  Notify Moderator

Bullhead Bob wrote:

Had our NORCOLD re-call work completed in Bullhead city..no problems
with the fridge.. except.. while camp hosting this summer in the Prescott Area... ( Cooler than bullhead city) noticed the Fridge is
not freezing the ice cream as firm as it used to and the cooling fan seems to be running (Starting and stoping)excessivly.
These things may or may not be related to the norcold fix.
But everything worked fine before the repairs were made.
The fridge is 12 yr's old so maybe we have just worn it out.


Have you ever thought that maybe the 120 degrees at Bullhead might have had something to do with the frig not getting as cold as usual. I was there for a week last week and it was so hot I don't think I want to go back in the summer time again. Drove to Vegas and it was almost as bad 110 degrees.
The recall shouldn't have nothing to do with the cooling. I had it done a year ago and it has worked the same as before. But at Davis Dam the ice cream would probably not get hard or frozen as it would in cooler areas of the country.


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shivam

Mexico

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Posted: 07/29/10 11:31pm Link  |  Quote  |  Print  |  Notify Moderator

hello folks..........
m new to this forum............

SpareFuel

New Jersey

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Posted: 07/30/10 05:18am Link  |  Quote  |  Print  |  Notify Moderator

So the recall is not true or still under process?


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slickest1

canada

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Posted: 08/30/10 05:05pm Link  |  Quote  |  Print  |  Notify Moderator

Had my recall done on norcold, my dealer (recommended by norcold) had to wait over a month toget the parts. They were called twice by dealer, and twice by myself. However they did come through with the parts and $50.00 gas card. When they pulled my fridge, they noticed there was a cap missing on top of flue. The underside of my roof was charred from the unshielded heat! Just thought I would pass that on, don't know if it was Norcold or Holiday Ramblers mistake.


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Quebec

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Posted: 11/29/10 12:04pm Link  |  Quote  |  Print  |  Notify Moderator

Hi !

A Norcold service dealer told me that the risk of fire will occur only if the refridgerator works on gas. Is it true ?


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RayChez

Barstow, Ca. USA

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Posted: 11/30/10 09:36am Link  |  Quote  |  Print  |  Notify Moderator

slickest1 wrote:

Had my recall done on norcold, my dealer (recommended by norcold) had to wait over a month toget the parts. They were called twice by dealer, and twice by myself. However they did come through with the parts and $50.00 gas card. When they pulled my fridge, they noticed there was a cap missing on top of flue. The underside of my roof was charred from the unshielded heat! Just thought I would pass that on, don't know if it was Norcold or Holiday Ramblers mistake.


The $50.00 was with the previous recall. The one where they changed the insulation and installed some other electrical equipment. They had to pull the refrigerator out for that recall.
But for the latest recall they were not giving the $50.00.
Which recall did you have done?

rpj

Wintering in AZ - now in Picacho

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Posted: 12/29/10 04:18pm Link  |  Quote  |  Print  |  Notify Moderator

I did not receive a notice from Norcold about the recall but a friend lost his 42 footer to fire. Subsequently I started checking only to find that my 1200 LRIM was now included in their mass recall. I called a local repair man here in Tucson and was told I'd have to wait 3 weeks to get the part but they would install it when the part came in. That was early in December and Christmas Eve my unit failed.

I was lucky not to have had a fire myself. Today I had a rebuilt cooling unit installed and saw how hot it had become. I did gamble after Norcold informed me to shut it down and unplug it because I had medications inside that required refrigeration. Made no difference to the company that I needed cooling and I figured after 6 years, what could a couple more days make.

I found out.

If anybody decides to start a class action against that company for using inferior materials in this units, I would like to throw my name into the ring. The rebuilt units has three time the thickness in the lining of the boilers on these models and I'm sure that Norcold knew about the thinness of their walls

If you are contemplating a new rig, don't buy one with a Norcold 1200 refrigerator.


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Doug and Cassi Glass

Satellite Beach, FL

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Posted: 01/11/11 11:18am Link  |  Quote  |  Print  |  Notify Moderator

I had the recall done on11/9/10 and the recall parts quit 1/7/11. Stuck in Key West with a fridge full of spoiling food. Norcold will expedite the replacement parts with a call from the only repairman in town. He refused to make the call saying I could wait my turn like everyone else.

Great customer service.

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